Frequently Asked Questions

Everything you need to know about shopping with SOLE SERIOUSS

Are all products sold on SOLE SERIOUSS authentic?

Yes, authenticity is our top priority. Every item undergoes a rigorous multi-point inspection process by our expert authentication team to ensure it is 100% genuine before it is shipped to you.

How long does shipping take?

Standard shipping typically takes 3-7 business days within the continental US. International shipping times vary by destination but generally range from 7-14 business days.

What is your return policy?

We offer a 14-day return window for items in their original, unworn condition with all security tags attached. Please note that certain limited-release items may be marked as final sale.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. We also offer flexible 'Buy Now, Pay Later' options through Klarna and Affirm.

Can I cancel or modify my order?

Orders can be canceled within 1 hour of placement. Once an order has moved to our processing and authentication stage, we are unable to make changes or cancellations.

Do you ship internationally?

Yes, SOLE SERIOUSS ships to over 50 countries worldwide. Please note that international customers are responsible for any customs duties or import taxes incurred upon arrival.